SUPPORT

• Free, confidential, independent and impartial advice on how to approach your problem in the context of the University’s policies, procedures, and regulatory framework.
• Free, confidential, independent and impartial advice across a range of academic, procedural and administrative issues, including but not limited to, issues relating to equity, discrimination, harassment, grievances, complaints, disputes, exclusion, discipline, supervision and unsatisfactory progress.
• Resources to help you self-advocate and negotiate more positive outcomes.
• Information and resources to help you to make informed decisions.
• Referrals to other services where necessary.

• Work with us in good faith.
• Be patient and understand that we can be very busy at times.
• Treat us and our team with courtesy, respect and consideration.
• Be professional in your communication and interactions with us.
• Provide us with honest, accurate and complete information in a timely manner.
• Understand that you are responsible for all your verbal and written communications to the University and associated services.
• Understand that you as a student of the University of Tasmania have agreed to conduct yourself in a manner that complies with the University’s Behaviour Ordinances and TUSA’s Code of Conduct. Failure to meet these standards may result in termination of our services for you.
• Understand that Advocates are not counsellors, lawyers, accountants, financial advisors, or real estate agents.

• If we hold a serious concern for your welfare or the welfare of others, we may need to disclose this and other relevant information to the relevant authority without your consent.
• We cannot act in your place.
• We have no coercive powers and cannot compel the University to act in a particular way.
• We must be honest and realistic in our advice to you, and about the level of assistance we can provide.
• You do not have to take our advice on a matter, however, if you choose not to we may be unable to assist you.
• If we cannot meet the level of service you expect, or a relationship of trust and confidence cannot be established, then we may cease to assist you.

• Be treated with courtesy, respect, and consideration.
• Receive clear information and advice in a timely manner.
• Receive information and resources so you can make informed choices and act in your own best interests.

We operate under a strict confidentiality policy and handle all your personal information in accordance with the TUSA Privacy Policy, the University’s Privacy Policy, and the Personal Information Protection Act 2004 (TAS).

Our TUSA Advocates are independent from the University, and will not divulge any of your information without your consent unless legally obligated to do so, or if someone is an immediate danger to themself or others.

• Let the Advocate handling your case know and try to work the problem out with them.
• You can request another Advocate take over your case, however that may not be possible due to current Advocate caseloads and Conflict of Interest restrictions.
• If you are still dissatisfied with the service you are receiving, please refer to our Grievance and Complaints processes.